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Refund Policy

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Refund Policy

At AIZMIRA, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully before requesting a return or refund.

Eligibility for Returns

You may request a return or refund if:

  • The item is returned within 7 days of receiving your order.
  • The product is unused, unworn, and unwashed.
  • All original tags and labels are attached.
  • The item is returned in its original packaging.
  • You provide proof of purchase or your order number.

Non-Refundable Items

For hygiene and quality reasons, we cannot accept returns or issue refunds for:

  • Worn or used abayas.
  • Washed or altered items.
  • Products without original tags or packaging.
  • Customized or personalized orders.
  • Clearance, sale, or promotional items (unless received damaged or defective).
  • Gift cards.

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • The wrong product
  • An item with a manufacturing fault

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund where appropriate.

Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method.
  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

If you need a different size or wish to exchange an item, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements above.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Late or Missing Refunds

  • If you have not received your refund:

    1. Check your bank account.
    2. Contact your credit card provider or bank, as processing times may vary.
    3. If you still have not received your refund after the expected processing period, please contact our customer support team.

Contact Us

  • If you have any questions about our Refund Policy or need assistance with a return, please contact us:

    AIZMIRA

    Email: support@aizmira.com

    Phone: +971523660438

    Business Hours: Monday –Saturday | 9:00 AM – 6:00 PM (GST)